Custom Services


The Matrix Group provides additional services to maximize our client's marketing efforts including marketing and merchandising services, and regional and national project management services.


Usability Testing

Usability studies are the best way to evaluate a product or online presence by testing it with consumers.

Usability studies are ideal for:
•  Websites
•  Software applications
•  New technology testing
•  Consumer products
•  Packaging
•  Training and documentation
•  Customer service systems
•  Ordering procedures

The Matrix Group uses the latest technology to conduct hands-on usability tests. Let us put our 25 years of experience to work by setting you up for success.

Strategic Marketing Plans

In today's competitive and volatile marketplace, a strategy that is based on a thorough examination of your business inclusive of competition, market position, market share, demographics, emerging technology, media and cultural trends is essential for survival.

Our research-based approach to marketing strategy development focuses on defining your goals and objectives, your position in the marketplace and the development of strategies for market segmentation, pricing, distribution, promotion, and marketing and advertising.

The result is a custom-designed strategic marketing plan that addresses your challenges, enhances your business strengths and helps you seize the opportunities that await you.

Marketing & Merchandising Services

Event Marketing and Research
•  In-store sampling
•  Trade shows, meetings & conventions
•  Mobile sampling

Merchandising
•  Store audits
•  Point-of-sale and point-of-purchase placement
•  Product resets

Mystery Shopping
•  Quality control monitoring
•  Customer satisfaction tracking

Regional and National Project Management Capabilities

Using our network of market research partners developed over the course of two decades of conducting national studies, The Matrix Group has the capability to field studies in most major and mid-size markets throughout the United States. We regularly conduct both quantitative and qualitative studies and tests from the east coast to the west coast, and in most major markets inbetween.

Our project team can handle every aspect of your research project, including:

•  Multiple market facility arrangements
•  Questionnaire and screener composition
•  Coordination of printing and mailing
•  Writing project instructions and conducting briefings
•  Recruiting
•  Management and oversight of data collection
•  Troubleshooting and resolution of problems in the field
•  Financial management of the project